Discover how ez-ai.nz revolutionised IT service delivery for a leading FinTech company by automating routine processes and enhancing incident response.
Our client, a prominent FinTech company, was facing challenges with outdated IT processes. Manual ticket handling and slow incident response were leading to increased downtime and higher operational costs.
The project objectives were to:
Conducted an in-depth review of the existing IT service processes to identify bottlenecks in ticket resolution and incident management.
Implemented machine learning algorithms to automate ticket categorisation and predict incident trends, enabling quicker prioritisation.
Deployed AI-powered workflows to automate routine IT tasks, reducing manual intervention and improving overall efficiency.
Manual ticket categorisation was causing delays in response times.
Automated Ticket Triage:
A reactive approach led to delayed incident resolution and prolonged downtime.
Proactive Incident Management:
High dependency on manual interventions increased operational costs.
Automation of Routine Tasks:
A smart chatbot conducted basic troubleshooting, preventing unnecessary tickets from being raised.
Implemented Chatbot Assistance:
Pre-Automation Total:
150 hours/week
Post-Automation Total:
50 hours/week