AI-Driven Case Study: Revolutionising Legal Operations

Explore how ez-ai.nz leveraged AI and automation to streamline processes, reduce costs, and enhance service delivery for a New Zealand law firm.

Background

Our client, a New Zealand-based law firm specialising in traffic and criminal law, faced a significant challenge following a substantial reduction in their legal team. This reduction threatened their ability to maintain service levels and accept new clients.

The firm's core services included:

  • S106 applications (Discharge without conviction)
  • S94 applications (Community work in lieu of suspension)
  • Limited License applications
  • P endorsement disputes

Our Approach

Observation Period

Conducted a 3-week in-depth analysis of existing processes to identify inefficiencies and bottlenecks.

Methodology

Applied Lean principles to document workflows and identify areas of waste and improvement opportunities.

Implementation

Adopted an Agile delivery model, prioritising high-value, low-effort initiatives for maximum impact.

Challenges & Solutions

Client Induction

Manual process taking 40 minutes per client:

  • Time-consuming manual data entry
  • Inefficient scheduling and follow-up processes
  • Inefficient use of lawyer's expertise

Solution & Results

Implemented automated system with:

  • Online client intake forms
  • Automated scheduling
  • AI-powered automated call transcript and summarisation

Result:

  • Reduced process to 15 minutes
  • Streamlined data entry & scheduling
  • Eliminated scheduling conflicts

Affidavit Creation

Time-intensive process taking 4 hours per client:

  • Additional 30-minute interviews
  • Manual drafting of multiple affidavits
  • Multiple revision cycles

Solution & Results

Implemented AI-driven system:

  • Automated draft generation based on recorded call transcript
  • Smart templates
  • Automated client review process

Result:

  • Reduced time to under 1 hour
  • Significant time savings in document preparation
  • Reduced rework through accurate initial drafts
  • Eliminated ‘missed’ documents on both the client and lawyer side

Document Management

Inefficient handling of documents:

  • Manual email processing
  • Risk of missing documents
  • Time-consuming file organization

Solution & Results

Implemented automated system:

  • Automated email processing
  • Smart document classification
  • Instant notifications

Result:

  • Substancial reduction in manual handling
  • Eliminates risk of missed documents
  • Streamlines document handling processes
  • Reduces admin time

Legal Submissions

Time-consuming process taking upto 6 hours:

  • Manual information extraction
  • Extensive case law research
  • Document formatting

Solution & Results

Implemented AI assistance:

  • Automated draft generation
  • LLM trained on extensive caselaw database to recommend best case law to use
  • Template-based formatting

Result:

  • Reduced time to 1 hour
  • Significant time savings in document preparation
  • Enhanced quality and consistency of legal arguments
  • Improved access to case law

Results

Pre-Automation Total:

0 hours

Post-Automation Total:

0 hours